Audio/Video settings

Audio/Video settings

Headsets are an extremely freeing way of communicating with callees. Video 7 in our self-serve video guide series touches quickly on some of the key considerations to take into mind as we free ourselves from the tether of a deskphone. Headsets are an increasingly popular way of using modern telephony software such as 3CX, as it serves as a simple solution for staff to remain focussed on their call, and save your morning beverage from accidental hand knocks!

How to set up your audio/video settings'

Go to “Settings” in your web client or desktop app.




To set your 3CX Audio/Video settings:

  • Press the "..." and tap settings.
  • In Settings, tap Audio/Video.
  • In "Use this device for calls", make sure to choose Desktop App (if you're using your 3CX desktop App) or Browser (if you're using your WebClient).
  • In "Ringer", tick the Allow call pop-up to steal focus on incoming calls.
  • In Audio/Video, make sure you set up the correct Camera, Speaker and Microphone to connect to your 3CX App. You can also integrate your Yealink headset to your 3CX App.

Note:

To fully optimise your 3CX App, please make sure to use the updated version of 3CX (v18).

    • Related Articles

    • Set Office Hours

      Configure Office hours You probably don't want calls to ring your mobile in the middle of the night. Thank God for the office hours function then. Here you can configure when your business is open and when you are on break and then route your calls ...

    • Setting Up Live Chat

      Introduction The 3CX Live Chat function allows you to answer calls and messages from your website visitors directly from 3CX. Read more about the Live Chat solution. Step 1: Add Live Chat in 3CX Log into your 3CX Web Client and navigate to “Admin” > ...

    • Record Voicemail Greetings

      Voicemail Greetings In the “Web Client or Dekstop App > Settings” section, you can Record or Upload your Voicemail Greetings as well as Download or listen to your VM greetings. Record your Voicemail Greetings Go to your WebClient/Dekstop App Settings ...

    • Configuring Jabra Headsets

      Introduction The users of the 3CX Phone System can use Jabra headsets in order to answer/end calls, adjust volume levels, and mute/unmute calls. (Volume and mute control features depend on the capabilities of the headset you are using). Follow the ...

    • Using your 3CX iOS App

      Introduction Whether you choose to work remotely from home, by the pool or at your neighborhood cafe; the 3CX iOS app lets you take your office extension along for the ride! Apart from call and contact management, you can also chat with colleagues ...