Users
Configuring a Draytek 2820 Firewall with 3CX
Introduction This document describes the configuration of a Draytek 2820 for use with 3CX Phone System. We will look into the NAT configuration necessary for 3CX Phone System and the QoS configuration to prioritize SIP and RTP traffic. This guide is ...
What SIP responses will cause 3CX to skip to next outbound rule?
Full list The following SIP answers of your provider will cause 3Cx to skip down to the next route: 400 Bad Request, 401 Unauthorized, 402 Payment Required, 403 Forbidden 404 Not Found 405 Method Not Allowed 406 Not Acceptable 407 Proxy ...
Configuring Jabra Headsets
Introduction The users of the 3CX Phone System can use Jabra headsets in order to answer/end calls, adjust volume levels, and mute/unmute calls. (Volume and mute control features depend on the capabilities of the headset you are using). Follow the ...
Voicemail and Recording Transcription
Introduction This feature requires PRO or Enterprise 3CX license. It requires a GCloud Account with Google Cloud Speech-to-Text API enabled. Recording file compression in “Reporting” > “Recordings” > “Quota” > “Compression” needs to be disabled. The ...
PBX Dial Codes - How to use them directly from your phone
Introduction Dial codes are key/number combinations used to access functions within the phone system directly from your phone. The administrator can change these from the Management Console > “Settings” > “System” > Dial codes”. This section will ...
Troubleshooting DID Numbers
If calls to the DIDs you configured are not forwarded as expected: Click on the “Activity Logs” option in the “Dashboard” of the 3CX Admin Console to see current server activity and log entries for received calls and their destination number. Call a ...
Importing Extensions in Bulk - CSV File Structure
You can import extensions in bulk by creating a CSV (Comma Separated Values) file specifying all the options to be imported: Download the 3CX Phone System CSV sample file. The position of the column must remain as is. The comma delimited file ...
How to Migrate to 3CX Hosted
Introduction Customers running 3CX on-premise or in the cloud (e.g Google or Amazon etc) can switch to 3CX Hosted and have us host your installation. Why should you do this: We deploy your instance and automatically configure the firewall rules. We ...
How to Enable Callback on Unsuccessful Blind Transfer
3CX Phone System includes an automatic callback feature in Blind Transfer. If you perform a blind transfer and the recipient of the call is busy, then the call will automatically return back to you. This way you can inform the caller that the person ...
How to Check for and Block “Anonymous” Callers
If you want to block calls from “anonymous” callers, you can leverage the “CallerID Blacklist” feature. From the 3CX Admin Console: Go to “Advanced” > “CID Blacklist” and click on “Add”. In the “Blacklist” dialog: Set the “Incoming caller ID to be ...
How Can I Localize Prompt Sets?
Introduction 3CX Phone System ships with a set of Prompts Sets for the major languages. In this article, we explain how to localize the Prompts Set, so as to make them available in a language which is not included with the 3CX Phone System. All ...
Hot Desking
Introduction Hot Desking allows local or remote (via SBC) connected IP Phones to be used by multiple users, one at a time. A device currently not used by a user can’t make outbound calls, unless the number is defined as an “Emergency Number”. This ...
Hardware Requirements
Introduction Refer to these suggested 3CX Phone System usage scenarios based on the extensions used, to assist you to size the minimum required hardware to run 3CX. A user (extension) is typically defined to use the 3CX Web Client/Desktop App and a ...
Configuring Google Cloud Storage for 3CX
Take advantage of the reliable and cost-efficient online storage on Google Cloud Platform. 3CX enables you to create storage buckets under your Google Cloud account and use these to store backups and/or archive recordings. Prerequisites To configure ...
Collecting Logs for 3CX Support
When troubleshooting an issue, the 3CX Support Team may ask you to generate the support files. These files contain information about the environment 3CX Phone System is operating in, and other information which would help 3CX Support troubleshoot ...
Call By Name
Callers Can Dial an Extension Directly Whilst a digital receptionist prompt is playing, a caller can enter the extension number to call directly and connect to the extension without going through a receptionist. Simply instruct your callers in the ...
Registering your 3CX FREE Subscription
Introduction All 3CX FREE subscriptions must be registered and maintained properly. Every license subscription owner has to be registered under a unique email address. Follow the steps below to register your free subscription. Step 1: Check your ...
How to Upgrade to V20
On this topic: Prerequisites Make sure you have 2 gig Ram and 2 vCPU. Check you have Split DNS configured. Read how to configure Split DNS Step 1 - Assign a System Owner This System Owner account will be used to login to the Admin Console! Ensure the ...
Connecting 3CX Phone Systems (Bridges)
Introduction You can connect two remote 3CX Systems together, enabling calls between branch offices for free just by utilizing your existing internet connection. Assign a prefix to the “Bridge”, which you will dial to access the other 3CX Phone ...
Sample Call Processing Script for PIN
Introduction This script implements an IVR which asks the caller for a DTMF number which can then be used as a PIN or be verified against a database. Create a Call Processing Script in 3CX Login to your Admin Console, go to “Integrations” > “Call ...
Variables used Phone Provisioning Templates
The 3CX Phone Provisioning Templates make use of a set of variables which are replaced by the extension’s details when an extension is provisioned. There are situations where you might need to customize the Phone Provisioning Templates as explained ...
Installing 3CX Phone System on a Hyper-V VM
When running Microsoft Hyper-V, it is important to have the following settings configured on the 3CX Virtual Machine (VM) for optimal performance. General Settings Configuring a Static MAC address It is very important for licensing that the MAC ...
How to Use Your Own SSL & FQDN Certificate
Introduction 3CX can be installed on 3CX-provided FQDN and SSL certificates at no extra charge. For companies that prefer to manage their PBX via their own Domain Server and Domain, an FQDN certificate needs to be provided during 3CX installation for ...
How to Install Multi-Line TAPI
To install the 3CX Multi-Line TAPI for use with your 3CX Desktop App follow the instructions below. Download the installer from here or login to your 3CX Desktop App and go to Settings >> Integration. Run the installer. Specify the extension numbers ...
Linux Failover Scripts
Introduction The following scripts can be used when setting up Failover between Passive/Active Linux PBXs. DNSgoogle.sh Kill3CXServices.sh Shutdown3CXMainMachine.sh Stop3CXServices.sh StopsAndKill3CXServices.sh In order for the scripts to work ...
Configuring WhatsApp
How it works WhatsApp integration enables your agents to reply to WhatsApp messages directly from 3CX. WhatsApp messages are delivered into the same chat panel as live chat, SMS, and Facebook messages enabling you to reply to multiple channels easily ...
Setting Up Live Chat
Introduction The 3CX Live Chat function allows you to answer calls and messages from your website visitors directly from 3CX. Read more about the Live Chat solution. Step 1: Add Live Chat in 3CX Log into your 3CX Web Client and navigate to “Admin” > ...
Integrate 3CX with your CRM
Integrating your 3CX system with your CRM, ERP or accounting system is easy, especially with one of our 3CX supported CRM systems. Don’t see your CRM listed or using a custom application? You can do the integration yourself using the 3CX API. Find ...
Granular Control of Call Information, Presence and Call Operations
Introduction This guide explains how you can edit a user so that their presence and calls are displayed to other members of their department. You can also edit the operations users are able to make during calls such as: pick up a parked call, ...
Call Queues & Ring Groups
Introduction With 3CX you can create call queues or ring groups and handle incoming calls as a team: Ring Groups- route calls concurrently to multiple extensions. Call Queues - queue calls for when agents are available. If all agents are busy, calls ...
Configure Your Office Hours
Introduction The office hours function allows you to handle calls differently based on the time of day. Office hours are configured at department level and any extensions or system extensions such as an IVR that are part of that department will ...
Supported IP Phones
Preferred These companies work hand in hand with us to ensure a fast response to firmware related matters and test immediately against our latest releases. They are stable and the easiest to support. Fanvil Recommended router phones (as they have ...
Configuring IP Phones
Introduction 3CX enables easy deskphone configuration with Supported IP Phones being tested and auto-configured. Once provisioned, you can manage the phones from the 3CX Admin Console. To provision a phone, it needs to be told to connect to 3CX via a ...
Outbound Call Routing
Outbound Call Routing logic 3CX routes calls to SIP Trunks based on criterias the administrator defines in “Outbound Rules”. An outbound rule has a set of conditions which will trigger the rule, such as which user or department is calling, the dialed ...
Configuring a SIP Trunk
Introduction To make and receive calls, you have to create an account with a SIP trunk provider (also referred to as a VoIP provider). A SIP trunk provider will connect you to the old-style PSTN. Having your own SIP trunk provider account means you ...
Supported SIP Trunk Providers
SIP Trunks / VoIP Providers are a convenient way to connect 3CX to the public switched telephone network (PSTN). 3CX supports leading SIP Trunking Service Providers across the globe. These SIP Trunks have been tested with 3CX, and pre-configured ...
Securing your User Accounts
Configuring Google or Microsoft Single Sign-On If you have the 3CX FREE or 3CX SMB edition, then Google Single Sign-On has been automatically configured for you. You can login with your Google account. If you have a dedicated install of 3CX, you can ...
Using your 3CX Android App
Introduction The 3CX app for Android allows you to seamlessly take your business communications and contacts with you wherever you go. Access the company phonebook, manage calls, answer chats and respond to all kinds of messages - from the palm of ...
Using your 3CX iOS App
Introduction Whether you choose to work remotely from home, by the pool or at your neighborhood cafe; the 3CX iOS app lets you take your office extension along for the ride! Apart from call and contact management, you can also chat with colleagues ...
3CX Windows Softphone App
Introduction The Windows App is a native softphone for Microsoft Windows. Deployed via the Windows store it offers greater security as all apps are security checked by Microsoft prior to publishing. The softphone enables you to set your status, ...
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