Voicemail and Recording Transcription

Voicemail and Recording Transcription

Introduction

  • This feature requires PRO or Enterprise 3CX license.
  • It requires a GCloud Account with Google Cloud Speech-to-Text API enabled.
  • Recording file compression in “Reporting” > “Recordings” > “Quota” > “Compression” needs to be disabled.
  • The first 1 minute of is transcribed only.

Step 1: Get a Google Cloud Subscription Key

Getting a Google Cloud Subscription Key

Enable the Google Speech API from your GCloud Console. To do this:

  1. Login to your GCloud Console.
  2. Click on the burger menu on the top left of the screen and navigate to “APIs & Services” > “Dashboard”.
  3. Click “Enable APIs & Services”.
  4. Search for “Cloud Speech-to-Text API”, select and click “Enable”.
  5. Go to “APIs & Services” > “Dashboard” and click on “Credentials”.
  6. Select “Create Credentials” > “API Key”.

Creating your API key for Google Cloud

  1. On the dialog with the generated API key, copy the API key and then click on “Restrict Key”.
  2. Give a suitable “Name” to the API key, e.g. “My PBX Speech-to-Text API key”.

API Key restrictions

  1. In “Application restrictions” > “IP addresses” you can allow only your 3CX Phone System to access the API key by adding its IP address. Note: In case you are Hosted by 3CX or have a 3CX System installed in Dual Stack IPv4/IPv6 both of the IP addresses need to be allowed.

  1. In the “API restrictions” section, select the “Restrict key” option and then the “Cloud Speech-to-Text API” to restrict access only to this API.
  2. Click “Save” to apply your configuration.

Step 2: Enable Voicemail Transcription in 3CX

To configure 3CX to use transcription for voicemails and/or recordings:

Enable voicemail transcription options in 3CX voicemail settings

  1. Go to “Settings” > “System” >  “Voicemail” in 3CX Management Console.
  2. Enable the “Voicemail Transcription” option and paste the copied Cloud Speech-to-Text API key into the “Google Speech API Key” field.
  3. Use the “Speech Language” dropdown to set the transcription language.
  4. Select what to transcribe:
  • “Voicemails Only” - restrict to voicemails.
  • “Recordings Only” - apply only to the first minute of audio recordings.
  • “Both Voicemails and Recordings”.
  1. Click “OK” to apply the settings. After enabling Voicemail Transcription, the transcripted text is included in the email body for received voicemails. Additionally, in the 3CX Web Client’s Voicemail function, the transcripted text is displayed next to each voicemail.

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